![]() You must have used the product only as intended and in accordance with the product’s care instructions.You must return the product to YETI and.You must provide proof as to the date of purchase from the YETI authorized dealer.You must have purchased the product from a YETI authorized dealer.In order for your warranty claim to be approved, the following conditions must be met: We take pride in the products we make and warrant to the person who originally purchased the product (“you”) that all YETI products will be free from defects in workmanship and materials for their applicable Warranty Period, subject to the below conditions. ![]() Any additional return shipping costs are non-refundable. We recommend selecting a service that allows for package tracking and keeping the tracking number for your records. If you choose to use your own shipper, please include original order information or the return RMA number inside the box. Ship your return based on the shipping label provided.Attach your return label to the package.This will include your printed Return Material Authorization number (RMA#) and packing slip. Insert any related paperwork inside your box.Pack your item securely in adequate cardboard packaging to ensure there is no damage to the returned product during transit.We recommend the following guidelines when shipping your return: Please do not ship your product to us prior to receiving your RMA#. If your warranty claim is approved, you will be supplied with a Return Material Authorization number (RMA#) and a pre-paid shipping label. ![]() Once you’ve filled out your warranty claim using the link above, an Outfitter on our warranty team will respond back within 1-2 business days following a review of your request. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.READY TO GET STARTED? WARRANTY CLAIM FORM The customer’s definition, in most cases, becomes the expectation, and it is up to the company – and the people in the company – to not just meet but exceed that expectation. The customer defines what service means to him or her. Regardless of how good these definitions are (and they are good), in the end ,it’s the customer’s definition that counts. I’ve written about this before, and it is worth sharing this comment again. Not to diminish the awesomeness of these definitions, but the reality of all of these definitions, mine included, don’t really count. It’s hard to be consistent, but the companies who are, tend to be the ones that customers want to come back to over and over again. Building a team that comes in loving to service, knowing to work together for the customer and the business.” If a company can always meet my expectations, they will most likely exceed my expectations. Jack Dillon ( chimed in with “being served to meet my expectations. Lisa Catalano ( said that customer service is about “recognizing and addressing needs, whether solving a problem or advising why it can’t be solved, with respect and sincerity, quickly.” Lisa is emphasizing that we must react quickly to customer’s needs and problems. Customer service is all about the customer. Meghan Norris ( suggested that “having the flexibility and power to adapt to, and meet, consumer wants and needs in the specific context.” For me, the kkeywordsare flexibility and power, suggesting that employees are empowered to ensure the customer is happy.Ĭorporate Dynamics ( chimed in by suggesting that customer service is “a selfless desire to fulfill the needs of your consumer and community.” The phrase “selfless desire” is interesting. Deliver the service before the customer asks for it.ĭr. Retail Wire ( said it’s “not having to ask someone for help.” I like that. So, for even more fun, I tweeted the following: Writing an article and thought to “Tweet Source” some research: What’s your definition of customer service? #CustservĪnd here are a few of the answers worth consideration:Īl Hopper ( defined customer service as “the assistance and advice provided by a company to those people who buy or use its products or services.” Support and assistance, managed well, is great value differentiator between you and your competitors. Then, just for fun, I did a Google search on “The definition of customer service.” There were quite a few answers, as you could imagine. In the context of our conversation, I stated that it was the way the customer is treated by anyone in the company before, during and after the sale. ![]() Just the other day I was asked for the definition of customer service.
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